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3 Common Order Fulfillment Challenges And How To Overcome Them

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Order Fulfillment Challenges And How To Overcome Them

The world is changing faster than ever, and the corporate sector is with it. The change affects tools and processes and products, and services within the entire organization. One of the many risks associated with organizational change is the ability to process order fulfillment diminishing over the years.

These days, customers expect 3 things while they surf and shop online:

  1. Simplicity
  2. Speed
  3. Transparency

As a result, it’s up to merchants to adjust and improve their purchase experience for the customers and transparency, user interface, and order fulfillment process. For instance, Red Stag offers advanced order fulfillment services to help startups and small businesses operate like a large organization quickly and efficiently. Keeping startups order fulfillment efficiency in mind, here are the 3 common order fulfillment challenges and how to overcome them.

Challenge #1: Frictionless Order Fulfillment Process to Prevent Returns

One of the challenges, probably not the smallest one, is the order return issue. Since March 2021, returns have increased by 15 to 30 percent. The overall cost of dealing with such returns is $348 billion.

The cost of returns is high, i.e., expensive and sometimes yield loss. It’s also linked to your business’s vertical and seasonal peaks. Therefore, an appropriate order fulfillment process must make things smooth.

How to Overcome this Challenge?

  • Have an e-commerce platform that is well-suited to your needs.
  • Work on presenting your goods, the photographs, and the description.
  • Create an automated FAQ system.
  • More material and engagement with your clients can help you grow your social media presence.

Challenge #2: Managing Higher Volume of Orders Efficiently

Shipping delays and longer fulfillment durations are the common issues caused by high online order volume. So how can retailers ensure client satisfaction while delivering orders at a rapid pace? The challenge is to balance customers’ demands for quick delivery and a pleasant shopping experience. This is an opportunity for DTC (Direct to Customers) brands and e-merchants. They may increase customer experience and happiness by improving their order fulfillment process and making it as seamless as feasible. For example, flexibility and decentralized fulfillment networks can assist them in reducing delivery times and delighting online customers.

How to Overcome this Challenge?

Improving your flexibility and altering your logistics strategy are two strategies to handle more significant order volumes:

  1. Offer a variety of delivery options that meet your customers’ needs.
  2. Have a dependable delivery system in place.

Challenge #3: Transparency, Efficiency, and Speed for a Smooth Order Fulfillment Process

With large order quantities, merchants have a significant problem: dealing with more consumer demands and claims, such as:

  • Product information
  • Tracking
  • Delivery delays

As a result of several shipments for the same purchase or many concurrent orders, consumers have limited insight into their orders.

How to Overcome this Challenge?

With this in mind, merchants who invest in order consolidation and automated solutions and answer order-related questions stand out from the crowd.

The challenges related to order fulfillment can lead to the assumption that documentation and order process management problems are the rules rather than the exception. Hence overcoming such challenges is mandatory.

Heather Breese
Heather Breese is a qualified writer who fell in love with creativity and became a specialist creator and writer, focused on readers and market need.

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